Who we are

AJK MART operates an online supermarket through the AJK MART mobile application and ajkmart.pk. This Privacy Policy explains how we collect, use, store, and protect information when you use our mobile app or website.

Information We Collect

When you shop on AJK Mart, we may collect:

  • Full name
  • Phone number
  • Email address
  • Delivery address
  • User/account identifiers
  • Order and purchase history
  • Approximate and precise location when the customer chooses location services Device/app identifiers used for notifications Authentication information Advertising identifier where applicable through included SDKs

How We Use Your Information

We use your information to:

  • Prevent fraud and ensure security
  • Process and deliver your grocery orders
  • Provide customer support
  • Send order confirmations and updates
  • Improve our website and services

Data Protection & Security

AJK Mart uses secure hosting and encrypted connections (SSL) to protect your personal information. We do not sell or share your personal data with third parties for marketing purposes.

Payment Method

AJK MART currently accepts Cash on Delivery only. We do not collect, process, or store credit card, debit card, bank account, or other electronic payment credentials through the AJK MART mobile app or website.

Cookies

Our website may use cookies to improve your browsing experience, remember cart items, and analyze website traffic.

Third-Party Services

We may use third-party services such as:

  • Analytics tools (e.g., Google Analytics)
  • Marketing tools

These services follow their own privacy policies.

Mobile-app third-party services

  • WordPress and WooCommerce – accounts, products and order processing
  • Firebase Authentication – user authentication
  • Google Sign-In – optional account authentication
  • Firebase Cloud Messaging – push notifications
  • Google/Firebase services – device/application identifiers needed for app services
  • Location/geocoding services – when a user chooses current location for delivery

Your Rights

You may request access, correction, or deletion of your personal data by contacting us.

Contact Information

If you have any questions regarding this Privacy Policy, please contact:

📞 +92 310 1415 191
📧 support@ajkmart.pk
📍 Mirpur, Azad Jammu & Kashmir

Policy Updates

AJK Mart reserves the right to update this Privacy Policy at any time. Changes will be posted on this page.

Data Retention and Account Deletion

We retain personal information only for as long as necessary to provide our services and meet legitimate business, accounting, fraud-prevention, legal, and regulatory requirements. Users may request deletion of their AJK MART account and associated personal data through our account deletion page at https://ajkmart.pk/delete-account/. When an account deletion request is verified, eligible account and personal data will be deleted or anonymized. Certain transaction records may be retained where required for legal, accounting, fraud-prevention, refund, or regulatory purposes.